Booking terms and vacation rental agreement

BOOKING TERMS AND SHORT-TERM VACATION RENTAL AGREEMENT ÉDEN DO CERRADO SPA TERAPÊUTICO LTDA. By this electronic instrument, on the one hand, Éden do Cerrado Spa Terapêutico Ltda., hereinafter the LANDLORD, and, on the other, the customer identified in the registration and in the booking made through the official Éden do Cerrado system, hereinafter the TENANT, enter into these Booking Terms and Short-Term Vacation Rental Agreement under the conditions below. 1. Purpose 1.1. This agreement covers the temporary rental, for a fixed period not exceeding 90 (ninety) days, of the chalet or accommodation indicated in the booking, exclusively for use by the TENANT and the guests duly declared at the time of booking. 1.2. The rental is intended for a temporary stay for leisure, rest and enjoyment of nature; the property may not be used for any other purpose. 1.3. The booking, accommodation details, dates, times, number of guests, amounts and other commercial conditions recorded in the Éden do Cerrado system form part of this agreement for all purposes. 2. Electronic acceptance 2.1. Confirming the booking by ticking, in separate fields, the acceptance of this agreement, of the Cancellation, Transfer and Rescheduling Policy and of the Privacy and Personal Data Protection Policy, followed by completing the booking and/or payment, represents the TENANT's express agreement with this agreement and with the other rules made available by Éden do Cerrado. 2.2. The electronic acceptance will be recorded by the system, together with the data needed to identify the booking, and may serve as evidence of the TENANT's consent. 3. Rental period 3.1. The rental begins on the check-in date and time indicated in the booking and ends on the check-out date and time also indicated. 3.2. The TENANT must vacate the chalet by the established check-out time so that cleaning, inspection and preparation for the next guest can take place. 3.3. Staying beyond the contracted time depends on prior authorization from Éden do Cerrado and is subject to availability and to the conditions communicated by the establishment. 4. Occupancy and guest identification 4.1. Only the TENANT and the guests listed in the booking may use the accommodation, within its maximum capacity. 4.2. The TENANT is responsible for the accuracy of the information provided when booking and for the conduct of the people who use the accommodation with them. 4.3. Adding people not listed in the booking, or use of the accommodation by third parties, depends on prior authorization from Éden do Cerrado. 5. Care of the property, furniture and equipment 5.1. The TENANT declares that they receive the accommodation in adequate condition of use, upkeep, cleanliness and operation, together with its furniture, equipment, utensils, objects and decorative items. 5.2. The TENANT undertakes to use the property, its furniture, equipment and utensils carefully and only for their normal purposes, following the guidance provided by Éden do Cerrado. 5.3. Removing, moving, dismantling, modifying or damaging furniture, decorative objects, equipment, installations or any part of the accommodation is not allowed unless expressly authorized. 6. Liability for damage 6.1. The TENANT is liable for material damage caused by their action or omission, as well as damage caused by other guests or third parties they authorized to enter or remain on the property. 6.2. Liability may include, as applicable, the costs of repair, restoration, replacement or replenishment of damaged items and expenses directly resulting from the damage, provided they are duly proven and reasonably related to the incident. 6.3. Normal wear and tear from regular use of the accommodation is not considered compensable damage. 6.4. When damage is identified after check-out, Éden do Cerrado may inspect the accommodation and gather records, photos, videos, invoices, quotes or other documents needed to assess the loss. 6.5. The amount due will be communicated to the TENANT, preferably with a description of the damage and of the related repair, replacement or replenishment costs. 7. Payment of damage and extraordinary expenses 7.1. When damage or an extraordinary expense attributable to the TENANT is confirmed, the TENANT may pay by Pix or another method made available by Éden do Cerrado. 7.2. When the booking was paid by credit card or another payment method that allows a later charge, the TENANT authorizes Éden do Cerrado, subject to the procedures of the financial institution and applicable law, to use the payment details provided at booking to charge amounts actually owed and proven for damage or extraordinary expenses attributable to the TENANT. 7.3. The charge is limited to the amount actually assessed and related to the loss and does not authorize generic, unlimited or unproven charges. 7.4. Whenever possible, the TENANT will be informed in advance of the damage identified, the reason for the charge and its amount. 7.5. If the charge cannot be made through the payment method used for the booking, Éden do Cerrado may request payment through another method made available to the TENANT, without prejudice to the measures appropriate to recover the loss actually caused. 8. Property rules 8.1. The TENANT undertakes to follow the property rules and the guidance provided by Éden do Cerrado before and during the stay. 8.2. The house rules made available to the customer during booking and/or sent through the official service channels form part of the booking conditions. 8.3. Breach of the rules may result in the measures provided in this agreement and in applicable law, including liability for any damage caused. 9. Specific prohibitions 9.1. Speakers, sound equipment or any other means producing noise incompatible with the silence and tranquility of Éden do Cerrado are not allowed. 9.2. Smoking is prohibited in the accommodations and in places where smoking is expressly forbidden. 9.3. The entry or stay of people not authorized in the booking is prohibited, unless previously authorized by Éden do Cerrado. 9.4. Any use of the accommodation or the property that may cause damage, safety risks, disturbance, harm to third parties or breach of applicable law is prohibited. 10. Pets 10.1. Pets are allowed only according to the specific conditions of the accommodation and with prior authorization from Éden do Cerrado. 10.2. When authorized, the corresponding fee, disclosed at the time of booking, may be charged. 10.3. The TENANT remains responsible for any damage, extraordinary dirt or expenses resulting from the pet's stay. 11. Tenant responsibility 11.1. The TENANT is responsible for the proper use of the accommodation throughout the rental period. 11.2. The TENANT is also responsible for the acts of other guests and of third parties who entered the property under their responsibility or authorization. 11.3. The liability set out in this agreement does not exclude other rights granted to Éden do Cerrado by applicable law. 12. Inspection after check-out 12.1. After the stay ends, Éden do Cerrado may inspect the accommodation to check its condition and operation. 12.2. Identifying damage after the guest leaves does not prevent the corresponding charge, provided the damage is related to the stay and duly proven. 12.3. The fact that damage was not identified immediately at check-out does not mean that Éden do Cerrado waives the right to seek compensation. 13. Booking, cancellation and transfer 13.1. The conditions for canceling, transferring and rescheduling the booking are those set out in the Éden do Cerrado Cancellation, Transfer and Rescheduling Policy made available to the customer at the time of booking. 13.2. That Policy forms part of this agreement for all purposes. 14. Personal data 14.1. Personal data provided by the TENANT will be processed according to the Éden do Cerrado Privacy and Personal Data Protection Policy, available in the booking system and on the official website. 14.2. Data will be processed for the purposes necessary for the booking, its execution, the provision of services, communication with the customer, security, compliance with legal obligations and the regular exercise of rights. 15. General provisions 15.1. This agreement sets out the general conditions applicable to the temporary rental made through the official Éden do Cerrado system. 15.2. The specific information of each booking, including accommodation, dates, times, number of guests and amounts, complements this agreement. 15.3. Any tolerance by Éden do Cerrado of a breach of any condition does not constitute a waiver or amendment of the agreement. 15.4. If any provision of this agreement is found invalid or unenforceable, the remaining provisions remain valid to the extent not affected, subject to applicable law. 15.5. This agreement shall be interpreted in accordance with Brazilian law, without prejudice to the consumer rights granted by applicable law. Éden do Cerrado Spa Terapêutico Ltda. By ticking the three acceptances shown before payment (this agreement, the Cancellation, Transfer and Rescheduling Policy and the Privacy Policy) and completing the booking, the TENANT declares that they have read, understood and agree to these Booking Terms and Short-Term Vacation Rental Agreement, the Cancellation, Transfer and Rescheduling Policy, the Privacy Policy and the other rules made available during the booking process. Translation of the Portuguese original. In case of discrepancy, the Portuguese version prevails.